Refund policy

Returns & Refunds

At Caroline & Co. Creations, each item is made with care and attention to detail. Because many of our products are custom or made-to-order, we do not accept returns or offer refunds for buyer’s remorse or incorrect sizing.

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Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery at Carolinescreation.ok@gmail.com.

Please include:

• Your order number
• Photos of the item and packaging

We will gladly replace the item or issue a refund if the issue is confirmed.

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Shipping Issues

Once an order has been shipped, we are not responsible for:

• Lost or stolen packages
• Delays caused by the carrier

If your package shows as delivered but cannot be located, please contact your local post office.

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Order Changes & Cancellations

Orders cannot be changed or canceled once they have been processed or shipped.

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Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.